Clear & Transparent Order Protection

1. Overview

We are committed to ensuring customers receive a professional and reliable service. If you experience an issue with your order, our team will review your request and provide assistance based on the circumstances.

2. Order Review & Support

Before requesting a refund or return, customers should contact our support team with relevant order details so we can review the situation and determine the appropriate solution.

• ✓ Order reference information
• ✓ Description of the issue
• ✓ Supporting details where applicable

3. Damaged or Incorrect Orders

If an order arrives damaged, incomplete, or incorrect, customers should contact our team as soon as possible after delivery.

We will review the information provided and work toward an appropriate resolution.

4. Cancellation Requests

Orders may only be eligible for cancellation if processing or fulfillment has not yet started.

Once an order has been processed or dispatched, cancellation requests may no longer be possible.

5. Refund Processing

Approved refunds are processed using the appropriate payment method where possible. Processing times may vary depending on the payment provider.

• ✓ Refund approval confirmation provided
• ✓ Payment processing initiated
• ✓ Customer notified when completed

6. Non-Returnable Items

Due to the nature of laboratory research materials and handling requirements, certain products may not be eligible for return after delivery.

Customers should contact our team before attempting any return.

7. Shipping Issues

If a shipment experiences delays or delivery issues, customers should contact our support team so we can review the shipment status and provide assistance.

8. How To Request Assistance

To request support regarding a refund, return, or order issue, please contact our team with your order information.